Setting up Windows Email

Complete guide to configuring your CodaMail account in Windows

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📋 Before You Begin

Make sure you've enabled IMAP/POP access in your CodaMail account settings before starting this setup process. This is required for external email clients to connect to your account.

Important: Have your CodaMail username and password ready. You'll need these during the setup process.

⚠️ Outlook Not Supported

Microsoft’s new Outlook client now uploads all mail account data — including IMAP/POP connections — to its cloud infrastructure, even for non-Microsoft email services. It has also broken e-mail standards by insisting that the login be an email address (every bot on the Internet attempts to crack accounts using the email address as the login). This behavior is incompatible with CodaMail’s strict privacy and data sovereignty standards.

🔧 Setting up Thunderbird (Automatic)

  1. Open Thunderbird.
  2. Go to Account Settings → Add Mail Account.
  3. Enter the following:
    • Your Name: (e.g., John Smith)
    • Email Address: your @codamail.com address
    • Password: your CodaMail password
  4. Click Continue.
  5. Thunderbird will automatically detect the correct settings from our configuration server.
  6. Click Done when prompted to use the detected settings.
  7. Allow Thunderbird to store your password securely, if prompted.

⚙️ Manual Settings (If Needed)

Setting Value
IMAP Server mail.pnsh.com (Port 993, SSL)
SMTP Server smtp.pnsh.com (Port 587, STARTTLS)
Username Your login name (not your email address)
Authentication Normal password

🔧 Troubleshooting

If you encounter any issues during setup:

  • Verify that IMAP/POP access is enabled in your CodaMail account settings
  • Double-check that your username for both imap/pop and smtp is entered without @codamail.com
  • Ensure SSL/TLS is selected for both incoming and outgoing servers
  • Verify that you're using the correct ports (993 for IMAP, 465 for SMTP)
  • Try restarting the Thunderbird and attempting setup again
  • If you continue to have problems, contact our helpdesk for assistance

📞 Need Help?

If you need additional assistance with setting up Thunderbird or encounter any issues not covered in this guide, please contact our support team at helpdesk@codamail.com.

We're here to help ensure your email setup works perfectly with your Windows device.